Refund Policy
Last Updated: September 12, 2026
At Baketea, we aim to provide a clear and straightforward shopping experience. This Return & Refund Policy explains the return conditions, refund process, and related procedures for purchases made through our website.
Return Period
Customers may request a standard return within 30 days after receiving their order.
To request a return, please contact us at hello@baketea.com with your order number, reason for return, delivery date, and information about the item's condition. Please contact us before sending any item back.
Return Conditions
Items must be unused, in their original condition, and include the original packaging where applicable to be eligible for review and approval for a standard return.
Customers should keep the item and its packaging until return instructions are provided. Items sent back without prior authorization may not be accepted or may experience delays in processing.
Return Authorization and Instructions
Please contact our customer support team before shipment to receive the applicable return instructions and return destination.
Our business address is not an automatic return authorization address. Please do not send any return to the business address without receiving return instructions from our support team.
Return Shipping Costs
Customers are responsible for return shipping costs for standard returns. Please contact us before returning any item so that we can review your request and provide the appropriate return instructions.
Baketea does not charge a restocking fee for approved returns.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly with your order number and photos or other relevant information about the issue.
These cases will be reviewed based on the circumstances. Depending on the issue, the resolution may include a replacement, refund, or another applicable solution.
Return Review and Processing
For approved returns, we will review the returned item to ensure it meets the applicable conditions described in this policy.
Return processing usually takes 1–3 business days after the returned item arrives and has been reviewed.
Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.
Partial Returns and Discounts
If only part of an order is returned, the refund amount may be adjusted based on the items returned and any applicable promotional pricing conditions disclosed at the time of purchase.
Order Cancellation
If you need to request cancellation of an order, please contact us as soon as possible. Cancellation requests can only be considered before the order has entered processing or shipment preparation. Once processing or shipment preparation has begun, cancellation may no longer be possible.
Contact Information
If you have questions about returns, refunds, or order cancellations, please contact us:
Store Name
Baketea
Website
https://www.baketea.com/
Email
hello@baketea.com
Phone
+1 509-867-0024
Business Address
105 N WEST ST
COLFAX, WA 99111-1933
United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM PT